FAQ

WHAT SHOULD I HAVE AT OUR FIRST MEETING?

  • Collect clippings from magazines and photos of items and decors that appeal to you. Or the link to your Pinterest Boards of your ideas

  • Know what you want to accomplish, what the room or house should do for you when finished.

  • Know your objective and lifestyle needs.

  • Establish a time frame in which you would like to work

  • Have a budget in mind and be honest about it with your designer. Having a ball park figure is a good start.

WHAT ABOUT BUDGET?   Having a clear budget is very important for the project running smoothly and for your expectations to be met.  We will do our best to work inside your budget parameters, but ultimately it is up to you to keep within your budget.

HOW DO YOU CHARGE? Because we offer a variety of services, based on the scope of the project, the fees can vary. Please contact us and we can go over those fees with you and what works best for your project.

WHAT ADDITIONAL COSTS CAN I EXPECT? We do our best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. 

CAN I SHOP ON MY OWN?  You have hired us to design and complete a vision for your space and we ask that you do not select items without our approval because items that you select may not be a fit for the design, space, or budget. 

DO YOU WORK WITH CONTRACTORS?  The design process is complex and lots of decisions need to be made. One decision impacts the other, and if not carefully managed can end up being a disaster. We understand this and want to make this process as seamless as possible. We generally prefer to work with trades and contractors that we have worked with on previous projects, but we will work with a contractor of your choosing. Before the project begins, we do prefer to establish who will be in direct communication with your contractor. Here are a few ways that happens:

  1. You will choose and hire the General Contractor (GC) and all communications will filter through the you, therefore we have no direct dealings with your GC or their team. We can still make site visits, but all communications are with you only. 

  2. You will choose and hire the General Contractor (GC) and we work together with regular meetings and communications. This means that we will communicate with your GC and his team on your behalf. We may require meetings with you involved as well. 

HOW LONG DO PROJECTS NORMALLY LAST?  This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of our control. Everyone involved: designer, client, vendors and contractors are expected to not cause unreasonable delays in the project.

HOW ARE ITEMS DELIVERED? Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Edwards Interiors and Design go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation.  It is our policy to not deliver items to client’s homes directly or in multiple trips. This allows for the “big reveal” and helps minimize issues.  You are responsible for all shipping, storage, & delivery fees.

WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to our attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.